Shipping policy

SHIPPING & DELIVERY POLICY

Last updated September 08, 2022
 
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.promescent.com/pages/terms-conditions.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping
 
We offer free USPS First Class Mail shipping on orders with a US shipping address and a value of more than $20.
 
Expedited Shipping Fees
 
We also offer expedited shipping at the following rates:
 

Shipping Method

 

Shipping Fee

 

FedEx 2-Day (US Only)

2 business days

 $9.95

FedEx Overnight (US Only)

1 business day

 varies by region

FedEx International Express

(International Shipping)

2-4 business days

 varies by region

DHL (International Shipping)

2-7 business days

  varies by region
 
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms of Service.
 

HOW FAST DO YOU SHIP?

Our goal is to ship all orders within one business day of purchase. However, please note that we do not operate on weekends or holidays, so orders placed during these times will be processed on the next business day. While we strive to meet this timeframe, shipping within one day is our intention and cannot be guaranteed.
 

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: Each time period on the day selected in your account.
 

DO YOU DELIVER INTERNATIONALLY? 

We offer international shipping to most countries. 
 
Free USPS First Class Mail shipping is not valid on international orders.
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 

ARE THERE OTHER SHIPPING RESTRICTIONS?

Promescent products are legally sold in the US and its territories under FDA monographs, 510(k) Medical Devices, and cosmetic regulations. While Promescent is legally sold in the US and you are buying it legally from the US, it does not mean or imply that the product is registered for sale in the country you are shipping it to. Whenever Promescent is shipped internationally, this is for personal use only and not for resale.
 
http://www.promescent.com is based in the US and the website operates under US law.
 
Where necessary and/or possible, the Company will add the necessary documents for export so the product can be processed and cleared through Customs as fast as possible. While the Company will prepare all customs documents as much as possible, shipping the product outside the US remains the sole responsibility of the buyer.
 
US shipping to PO boxes will only ship via USPS's Expedited service and may require additional transit time.
 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms of Service.
 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.promescent.com/policies/refund-policy.
 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
 
  • Phone (Toll free): 855-426-9500
  • Email: customerservice@promescent.com